🏢 Job Title: DLS Case Manager – Work From Home (12 Months Contract)
🏢 Company: Amazon
📍 Location: Remote (Work From Home – Pan India Selected States)
💼 Job Type: Full-Time (12 Months Contract)
🎯 Experience: 2–7 Years
💰 Salary: ₹4 – ₹6.5 LPA
📅 Shift: Night Shift / Rotational
🧑💻 Mode: Virtual Contact Center (VCC)
📌 Overview
Amazon is hiring for the role of DLS (Disability & Leave Services) Case Manager on a 12-month contract basis. This is a work-from-home opportunity for candidates with experience in customer service or human resources.
In this role, you will handle employee cases related to leave of absence, disability support, and workplace accommodations. You will act as a single point of contact for employees and guide them through their leave process.
This position requires strong communication skills, attention to detail, and the ability to handle sensitive information. If you are someone who enjoys helping people and managing complex situations, this role can be a great opportunity.
🛠️ Responsibilities
- Handle employee queries related to leave, disability, and benefits
- Act as the main point of contact for assigned cases
- Review documents and ensure compliance with company policies
- Manage end-to-end case handling for leave events
- Communicate clearly with employees and internal teams
- Handle sensitive situations with professionalism
- Identify issues and provide effective solutions
- Maintain accurate records and documentation
- Support employees in returning to work smoothly
- Coordinate with HR, payroll, legal, and other teams
🎓 Eligibility Criteria
Education:
- Bachelor’s degree in any field (mandatory)
Experience:
- Minimum 2 years of experience in HR, customer service, or case management
- Experience in handling employee queries or support roles is preferred
💡 Required Skills
- Strong verbal and written communication skills
- Good problem-solving and analytical ability
- Ability to manage multiple cases efficiently
- Knowledge of MS Office (Excel, Word, Outlook)
- Attention to detail and accuracy
- Ability to work in a fast-paced environment
- Handling confidential information responsibly
⭐ Preferred Skills
- Knowledge of leave policies and HR processes
- Understanding of disability and accommodation management
- Ability to work with cross-functional teams
- Strong time management and organizational skills
- Experience in case management systems
🎁 Benefits
- Work from home opportunity
- Experience with a global company like Amazon
- Competitive salary package
- Exposure to HR and employee management processes
- Skill development in communication and problem-solving
- Opportunity to work in a dynamic environment
📍 Job Location
This is a remote role available in selected states:
Andhra Pradesh, Telangana, Karnataka, Tamil Nadu, Maharashtra, Uttar Pradesh, Delhi, Punjab, Rajasthan, Kerala, and West Bengal.
📝 How to Apply
Interested candidates can apply through the official Amazon hiring portal. 👉 Complete the application and assessment process carefully to increase your chances of selection.
🏢 About the Company
Amazon is one of the world’s leading companies known for innovation, customer focus, and advanced technology solutions. The company operates globally and provides services in e-commerce, cloud computing, logistics, and digital platforms.
Amazon’s Disability & Leave Services (DLS) team focuses on supporting employees during important life events by providing leave management and workplace support. The company promotes an inclusive work culture and values diversity in its workforce.
❓ Frequently Asked Questions (FAQ)
1. Is this a permanent job?
No, this is a 12-month contractual role.
2. Is this job work from home?
Yes, this is a remote job under the Virtual Contact Center (VCC).
3. What experience is required?
Minimum 2 years of experience in HR or customer support roles.
4. Are freshers eligible?
No, this role requires prior experience.
5. What are the working hours?
This is a rotational shift role, including night shifts.
6. Is a laptop required?
Yes, candidates should have the required setup for remote work.
⚠️ Disclaimer
This job post is shared for informational purposes only. We do not charge any fees for job updates. Candidates are advised to verify all details from the official company website before applying. Beware of any fraud or payment requests.
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