Company Name: IntouchCX
Experience: 0 - 5 Years
Salary: 2.5 - 4.5 LPA
Location: Bengaluru
Openings: 50
Education: Any graduation
Job Description
We are currently hiring for an international non-voice (gaming) project immediately.
Interested candidates please contact
HR Rilson Dsouza @ 8147091046
Email: rilson.dsouza@intouchcx.com
Job Title :Customer Service Associate (CSA):
The Customer Service Associate (CSA) – Non-Voice role includes:
-Support and resolve technical issues via email and other means of electronic communication
-Build trust with customers by verbally understanding their problems
-Actively understand his needs and respond quickly to resolve the issue
- Apply advanced troubleshooting techniques to provide unique solutions for the customer's individual needs
- Use your experience to provide feedback to your team to improve customer service
- Facilitate communication with customers during important events
-Essential Functions:
- Commitment to providing excellent customer service
-Receive emails and chats to collect and verify the necessary information and respond as best as possible to resolve customer issues
-Demonstrate empathy and patience towards customers
-Demonstrate enthusiasm as a self-starter who is excited to learn new technologies every day
Inform customers and leave appropriate notes in the system detailing -what action has been or needs to be taken.
-Ensure policies and procedures are followed
-Be familiar with the system to investigate information and provide the correct information to customers.
-Learn and maintain thorough knowledge of all existing and new processes and procedures
-Achieve assigned performance indicators. B. Call handling time, quality, CSAT and DSAT
-Attend team meetings/additional training as scheduled
Perform other duties as assigned
Critical Abilities:
-Above average verbal and written communication skills – ability to speak accurately and use correct grammar and good pronunciation
-Ability to listen carefully and use information provided by customers to tailor responses and actions to their specific needs
-Ability to work in a fast-paced, busy, and changing environment
-Ability to organize and track multiple tasks/details accurately and in a timely manner
-Computer literate
-Ability to comply with all organizational policies and procedures
Able to work a variety of shifts including day, afternoon, evening, weekends and holidays
-Ability to perform basic mathematical functions
Ability to effectively interact with employees at all levels of the organization and work with a variety of people from different backgrounds
Education/Work Experience and Requirements:
-Must pass background check
-Plus 2 is a must College degree is a plus
Minimum 6 months customer service experience or equivalent experience required
-Experience in the gaming/tech support industry is a plus
Additional Services and Benefits:
-Free round-trip taxi and meals
Attractive incentives and attendance bonuses
Role: Email Support
Industry: BPM/BPO
Department: Customer Success, Services & Operations
Employment Type: Full-time, Permanent
Category: Non-Telephone
Education: UG: No degree required
Interested candidates please contact
Contact HR Rilson Dsouza@ 8147091046
Email: rilson.dsouza@intouchcx.com
Role: Email Support
Industry: BPM/BPO
Department: Customer Success, Services & Operations
Employment Type: Full-time, Permanent
Role Category: Non-Telephone
Education UG: Any college degree
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