1. Overview
Tech Mahindra has announced a work-from-home opportunity for candidates interested in customer support and domestic BPO voice process jobs. The current vacancy is for an E-Commerce Voice Process, where selected candidates will handle inbound customer interactions.
A total of 100 openings are mentioned in the job details. Both freshers and experienced candidates can apply. Freshers will be considered for the Trainee Associate/Apprentice category, while candidates with relevant BPO experience may be considered for the Associate Customer Support position.
The job is listed as Remote, although the hiring office is located in Chennai. Candidates should therefore have the required computer system and a reliable broadband or Wi-Fi connection at home.
Malayalam is mandatory for this role, while average English communication skills are required. The position follows a rotational shift schedule and involves six working days with one rotational weekly off.
The job is described as a three-month contractual role. Candidates should carefully check the employment terms, salary structure and joining conditions during the recruitment process.
2. Responsibilities
This is a domestic inbound voice process related to e-commerce customer support. The selected candidates will primarily communicate with customers over the phone and assist them according to the process guidelines.
The expected responsibilities may include:
Answering incoming customer calls.
Understanding customer questions and concerns.
Providing appropriate assistance based on the available process information.
Communicating with customers in Malayalam when required.
Using English for workplace communication where necessary.
Recording customer information accurately in the system.
Following customer service procedures and quality standards.
Escalating issues to the appropriate team when required.
Maintaining professional and polite communication.
Completing assigned tasks according to company expectations.
Since this is a voice-based role, candidates should be comfortable speaking with customers regularly and working according to rotational shifts.
3. Eligibility
The vacancy is open to both freshers and experienced candidates.
For experienced applicants, the job description specifically mentions a minimum of six months of BPO experience.
The main eligibility details are:
Experience: 0–1 years overall; minimum six months of BPO experience for experienced applicants.
Freshers: Eligible under the Apprentice/Trainee Associate category.
Qualification: Graduates and undergraduates can apply.
Age Limit: Up to 30 years.
Language: Malayalam is mandatory.
English: Average English communication is required.
Work schedule: Six working days and one rotational weekly off.
Shift: Rotational shifts.
Candidates should also meet the technical requirements because the position is work from home.
4. Skills Required
Good communication is important for this position because it involves handling customer calls. Candidates should be able to listen carefully, understand customer concerns and respond professionally.
The key skills mentioned for this vacancy include:
Malayalam communication
Customer support
Domestic voice process
Telecalling
Customer care
BPO voice process
Voice process
Basic computer knowledge
Active listening
Problem-solving
Professional communication
Freshers who have no previous BPO experience can apply, but they should be willing to learn the assigned process and follow company instructions.
5. Salary & Benefits
The salary mentioned in the vacancy differs according to the candidate's experience and category.
For Freshers (Apprentice):
₹13,900 take-home salary per month
For Experienced Candidates:
₹17,500 CTC per month
Minimum six months of BPO experience is mentioned for this category.
The broader salary range shown in the job listing is ₹1.75–2.25 Lacs per annum, but the specific monthly figures provided in the description are different for freshers and experienced candidates. Applicants should confirm the final compensation structure with the recruitment team before joining.
The major benefit of this vacancy is the work-from-home arrangement. Candidates do not need to travel to an office every day for the remote role.
Other features of the opportunity include:
Opportunity for freshers to enter the BPO industry.
Malayalam-based customer support work.
E-commerce voice process exposure.
Remote working arrangement.
Opportunity to gain customer service experience.
The position is listed as full-time but temporary/contractual, with a three-month contract mentioned in the job description.
6. Job Location
Job Type: Work From Home / Remote
Hiring Office: Chennai, Tamil Nadu
Although the hiring office is located in Chennai, the vacancy is advertised as a remote work opportunity. Candidates should confirm the work-from-home conditions and any location-related requirements during the hiring process.
System Requirements
Because employees will work from home, candidates must have their own suitable computer system.
The required configuration includes:
Processor: Intel i5 or Ryzen 5 and above
RAM: 8 GB or above
Operating System: Windows 10/10 Pro or Windows 11/11 Pro
Internet: Broadband/Wi-Fi connection required
Internet Speed: Minimum 20 Mbps download and upload speed
The job details specifically state that government laptops are not eligible.
7. Why This Job is Good
This vacancy may be a useful option for candidates who want to begin a career in customer service without travelling to an office every day. The work-from-home arrangement can be particularly convenient for candidates who already have the required computer and internet connection.
Freshers can apply without previous BPO experience and may gain practical experience in customer support, telecalling and voice-based service. Experienced candidates with at least six months of BPO experience can also apply for the experienced category.
The Malayalam requirement is another important advantage for candidates who are confident in the language. The role also provides exposure to an e-commerce voice process, which can help candidates understand customer service operations.
However, applicants should remember that the job involves rotational shifts and six working days per week. It is therefore important to check whether the schedule suits your availability before accepting the position.
8. About the Company
Tech Mahindra is an Indian technology and business services company that operates across various technology, digital and business process services.
The vacancy discussed here is specifically for a Non-Tech Support – Voice/Blended role within the BPM/BPO category. It is related to customer service and an e-commerce voice process rather than a technical IT support position.
Candidates should review the specific vacancy details carefully because employment terms can differ between roles and hiring programs.
9. How to Apply
Candidates who meet the eligibility criteria and system requirements can participate in the virtual interview process mentioned in the job details.
The provided interview schedule is:
Interview Date: 9 August 2026 to 17 August 2026
Interview Timing: 10:00 AM to 6:00 PM
Mode: Virtual interview
Google Meet – Virtual Interview:
Join the Google Meet Interview
The job information provides a Google Meet link for the interview. Candidates should verify that the interview schedule and meeting details are still active before joining, as recruitment schedules can change.
Before attending the interview, keep an updated resume and relevant educational or employment information ready. Candidates should also make sure their computer, microphone, internet connection and other required equipment are working properly.
10. FAQ
Can freshers apply for this Tech Mahindra job?
Yes. Freshers can apply under the Apprentice/Trainee Associate category according to the provided vacancy details.
Is Malayalam compulsory?
Yes. Malayalam is listed as a mandatory language requirement.
What is the fresher salary?
The listed fresher salary is ₹13,900 take-home per month.
What is the salary for experienced candidates?
Candidates with at least six months of BPO experience are listed at ₹17,500 CTC per month.
Is this a permanent job?
The job description mentions a three-month contractual role. Candidates should confirm the complete employment terms with the recruiter.
How many vacancies are available?
The vacancy details mention 100 openings.
What internet speed is required?
A broadband or Wi-Fi connection with at least 20 Mbps download and upload speed is required.
Can I use a government laptop?
No. The job description specifically states that a government laptop is not eligible.
Is graduation compulsory?
No. The listing states that graduates and undergraduates can apply, and the education section indicates that graduation is not required.
11. Disclaimer
This article is prepared using the job information provided for this vacancy and is intended only for general information. Salary, vacancies, interview dates, eligibility criteria, contract terms, work arrangements and recruitment conditions may change at any time.
Candidates should verify the latest information through the appropriate recruitment channel before attending an interview or accepting an offer. This article does not guarantee selection, employment or any specific salary.
Applicants should also be careful when sharing personal documents or financial information online. Never pay money to an unknown person in exchange for a job, interview or guaranteed selection.
Job Summary: Tech Mahindra Work From Home | Malayalam Voice Process | 100 Vacancies | Freshers & Experienced | ₹13,900 Take Home for Freshers | ₹17,500 CTC for Experienced | Remote | Chennai Hiring Office | 3-Month Contractual Role
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