Overview
If you are searching for a genuine work-from-home job, this is a great opportunity. Tech Mahindra is currently hiring for the Voice Process role with 100% remote work. This job is suitable for both freshers and candidates with some experience.
The company is offering a stable customer support role where you will handle customer queries through voice calls. Even if you are just starting your career, you can apply as long as you meet the basic requirements.
This is a full-time, permanent role with rotational shifts and weekly offs. The hiring process is simple and includes a few rounds like HR screening, typing test, and voice assessment.
Responsibilities
As a Customer Support Associate in the voice process, your main role is to assist customers and solve their problems efficiently.
- Handle inbound and outbound customer calls
- Understand customer issues clearly and provide solutions
- Maintain a polite and professional tone during calls
- Follow company guidelines and call scripts
- Record customer interactions properly in the system
- Ensure customer satisfaction with timely responses
- Work in rotational shifts as per schedule
This role requires patience, communication skills, and a customer-first approach.
Eligibility
Before applying, make sure you meet the following eligibility criteria:
- Minimum qualification: Higher Secondary (12th pass)
- Freshers and experienced candidates can apply
- Must have good communication skills in English and Hindi
- No major mother tongue influence (MTI) for voice process
- Must be comfortable working in rotational shifts
- No planned leave allowed for the first 3 months
- Typing speed: Minimum 30 words per minute with 90% accuracy
This job is beginner-friendly, so even if you don’t have prior experience, you still have a good chance.
Skills Required
To succeed in this role, you should have the following skills:
- Strong verbal communication skills
- Basic computer knowledge
- Good listening ability
- Problem-solving mindset
- Customer handling skills
- Ability to work under pressure
- Time management skills
If you are confident in speaking and enjoy helping people, this job is a perfect fit.
System Requirements (Important for WFH)
Since this is a work-from-home job, you must have the following setup:
- Processor: i5 5th Generation or Ryzen 5 5th Generation
- RAM: Minimum 10 GB
- Operating System: Windows 10 or above
- Internet Speed: Minimum 20 Mbps stable connection
Make sure your system meets these requirements before applying, as this is mandatory.
Salary & Benefits
- Salary: ₹12,500 to ₹14,100 (in hand)
- 5 days working with 2 rotational week-offs
- Work from home flexibility
- Stable and secure job
- Opportunity to gain experience in the BPO industry
- Professional work environment
Though the starting salary is moderate, this role provides valuable experience for future growth.
Interview Process
The hiring process is simple and structured:
- HR Round – Basic screening and introduction
- Typing Test – Speed and accuracy check
- Operations Round – General interview
- Voice Assessment (Versant V4 and above required)
- Client Round – Final video interview
Make sure you prepare well for communication and typing tests.
Why This Job is Good
This job is a great option, especially for beginners and job seekers looking for remote opportunities.
- Work from home saves travel time and cost
- No high qualification required
- Easy entry for freshers
- Large number of openings (1000 positions)
- Quick hiring process
- Gain experience in a reputed company
If you want to start your career quickly without relocation, this job is highly suitable.
About Company
Tech Mahindra is a leading multinational company in the IT services and BPO sector. It provides customer support, digital solutions, and business services to clients worldwide.
The company is known for offering job opportunities to freshers and providing a good learning environment. Working with Tech Mahindra can help you build strong communication and professional skills.
How to Apply
Applying for this job is simple and direct.
- Update your resume with correct details
- Make sure your contact number is active
- Send your CV via WhatsApp to: 6291707604
Important Tips:
- Do not share sensitive information like OTP or bank details
- Only share your resume and basic details
- Prepare for the interview before applying
Documents Required
Keep the following documents ready:
- Educational mark sheets
- Aadhaar Card
- PAN Card
- Experience letter and salary slips (if applicable)
Having documents ready will speed up your hiring process.
FAQ
1. Is this a permanent work-from-home job?
Yes, this is a 100% remote job.
2. Can freshers apply?
Yes, both freshers and experienced candidates are eligible.
3. Is graduation required?
No, graduation is not mandatory.
4. What is the salary?
The salary ranges between ₹12.5K to ₹14.1K per month (in hand).
5. Is English mandatory?
Yes, good English and Hindi communication is required.
Disclaimer
This job post is shared for informational purposes only. We are not a recruiter or hiring agency. Candidates are advised to verify job details before applying. Do not pay any money for job applications. Genuine companies do not charge fees for hiring.
