Are you searching for a stable and beginner-friendly job in the BPO industry? Here is a great opportunity to start your career with Sutherland, a well-known global company hiring for an international non-voice (chat process) role in Kochi.
This job is perfect for candidates who prefer working in a professional office environment without handling voice calls. If you have basic communication skills and are ready to learn, this role can be a strong starting point.
🧾 Overview
Sutherland is currently hiring for the position of Customer Success Associate under an international non-voice process. In this role, you will interact with customers from different countries through chat support and help resolve their queries.
The job requires you to work in a fast-paced environment where multitasking and accuracy are important. You will be expected to provide timely responses while maintaining a high level of customer satisfaction.
- Job Location: Kochi
- Experience Required: 0 – 3 years
- Salary Package: ₹2.75 – ₹3.25 LPA
- Employment Type: Full-Time, Permanent
- Industry: BPM / BPO
This role is suitable for both freshers and experienced candidates who want to build a career in customer support services.
💼 Responsibilities
As a Customer Success Associate, your daily responsibilities will include handling customer interactions and ensuring smooth service delivery. Some of the key tasks are:
- Managing customer queries through chat (non-voice support)
- Providing accurate and quick responses to international clients
- Resolving customer issues efficiently
- Handling multiple chats at the same time without compromising quality
- Maintaining productivity and performance during shifts
- Following company guidelines and quality standards
- Working closely with team members and internal departments
- Ensuring a positive and smooth customer experience
This role requires attention to detail and the ability to stay calm under pressure while managing multiple tasks.
🎓 Eligibility
This opportunity is open to a wide range of candidates. The eligibility criteria are simple and flexible:
- Freshers and candidates with up to 3 years of experience can apply
- Both graduates and undergraduates are eligible
- No strict educational qualification is required
- Candidates must be willing to work from office in Kochi
- Flexibility to work in night shifts is mandatory
If you are someone who is eager to learn and grow, this job is a great option even without prior experience.
🛠️ Skills Required
To succeed in this role, candidates should have some basic skills and a willingness to improve. The required skills include:
- Good written communication skills in English
- Basic computer knowledge and typing ability
- Ability to multitask and manage time effectively
- Problem-solving mindset
- Customer handling skills (preferred but not compulsory)
- Adaptability in a fast-changing work environment
- Teamwork and coordination skills
Even if you are a fresher, having these basic skills will help you perform well and grow faster in the company.
🎁 Benefits
Working with Sutherland comes with several benefits that make this job attractive:
- Competitive salary package for entry-level candidates
- 5 working days per week, ensuring good work-life balance
- 2 days weekly off
- Exposure to international clients and work culture
- Opportunity to improve communication and professional skills
- Career growth opportunities within the company
- Stable and structured work environment
These benefits make this role suitable for candidates who are looking for long-term stability and growth.
⭐ Why This Job Is Good
This job is especially beneficial for freshers and candidates who are new to the corporate world. Here are some reasons why this opportunity stands out:
- No voice calls: You will work only on chat support, which reduces stress for those not comfortable with speaking calls
- Fresher-friendly role: No prior experience is required, making it easy to enter the job market
- Good salary for beginners: The offered salary is decent for an entry-level position
- Work-life balance: With a 5-day work week, you get enough time for personal life
- Career growth: Experience in an international process adds strong value to your resume
- Skill development: You will improve your typing speed, communication, and multitasking abilities
Overall, this job is a great stepping stone for building a successful career in the BPO industry.
🏢 About Company
Sutherland is a globally recognized Business Process Management (BPM) company that provides customer experience, digital transformation, and technology-driven solutions to clients across the world.
The company has a strong presence in multiple countries and is known for its professional work culture. It focuses on employee growth by offering training and development programs, making it an excellent place for freshers to begin their careers.
📩 How to Apply
Interested candidates can apply for this job by sending their updated resume through email.
👉 Email: Fidha@sutherlandglobal.com
Steps to Apply:
- Prepare your updated resume
- Mention “Application for Non-Voice Process” in the subject line
- Send your resume to the given email ID
- Wait for a response from the HR team
Tip: Make sure your resume clearly highlights your communication skills, typing ability, and any relevant experience.
❓ FAQ
1. Is this a work-from-home job?
No, this is a work-from-office role based in Kochi.
2. Can freshers apply for this job?
Yes, freshers are welcome to apply.
3. Is this a voice or non-voice job?
This is a non-voice (chat process) job.
4. Are night shifts compulsory?
Yes, candidates should be flexible to work night shifts.
5. What is the salary offered?
The salary ranges from ₹2.75 LPA to ₹3.25 LPA.
⚠️ Disclaimer
This job post is shared for informational purposes only. We are not the hiring company or recruitment agency. Candidates are advised to apply directly through the official email provided and verify details before applying. Do not pay any fees for job applications.
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