Overview
Are you looking for a work-from-home job with a well-known company? Here is a great opportunity for freshers and beginners. Tech Mahindra is hiring Customer Support Associates for a remote role with up to 100 openings available. This is a voice-based process where you will handle customer queries over calls.
This job is ideal for candidates who want to start their career in the BPO sector. Both freshers and experienced candidates can apply. The hiring office is located in Kolkata, but the job can be done remotely if you meet the system requirements.
The offered salary ranges between ₹1.25 to ₹2 LPA, making it a good starting point for candidates entering the job market.
Responsibilities
As a Customer Support Associate, your main role will be to assist customers and solve their problems through voice calls. Your daily responsibilities will include:
- Answering incoming customer calls professionally
- Understanding customer queries and providing accurate solutions
- Maintaining a polite and helpful tone during conversations
- Recording customer details and updating system data
- Following company guidelines and call handling procedures
- Ensuring customer satisfaction with proper communication
- Meeting performance and quality standards
Eligibility
Before applying, make sure you meet the following eligibility criteria:
- Minimum qualification: Higher Secondary (12th pass)
- Graduation is not required
- Freshers and experienced candidates can apply
- Must have good English and Bengali speaking skills
- Should not have strong mother tongue influence (MTI)
- Must be customer-focused and willing to learn
- Ready to work in rotational shifts (except females)
- No planned leaves for the first 3 months after joining
Skills
To perform well in this role, candidates should have the following skills:
- Strong verbal communication skills in English and Bengali
- Basic computer knowledge
- Good listening and problem-solving ability
- Typing speed of at least 30 words per minute with 90% accuracy
- Ability to handle pressure and manage time effectively
- Positive attitude and willingness to improve
- Customer service mindset
System Requirements
Since this is a work-from-home job, you must have the required system setup:
- Processor: i5 7th Generation or above
- RAM: Minimum 10 GB
- Operating System: Windows 10
- Internet Speed: Minimum 30 Mbps stable connection
Benefits
Working with Tech Mahindra comes with several advantages:
- Work-from-home convenience
- Opportunity to start a career in the BPO industry
- Training and support provided by the company
- Fixed working days: 5 days a week
- 2 rotational weekly offs
- Exposure to real customer handling experience
- Growth opportunities based on performance
Interview Process
The selection process is simple but includes multiple steps:
- HR Round – Basic introduction and screening
- Typing Test – Check typing speed and accuracy
- Operations Round – General assessment
- Voice Versant Test (V4 and above) – Communication test
- Client Round (Video Call) – Final selection
Make sure to prepare well for each stage, especially communication and typing skills.
Documents Required
You will need the following documents during the hiring process:
- Educational mark sheets
- Aadhar Card
- PAN Card
- Offer letter and experience letter (if experienced)
- Last 3 months’ salary slips (for experienced candidates only)
How to Apply
If you are interested in this job, follow these simple steps to apply:
-
Prepare Your Resume
Create a simple resume with your personal details, education, and any work experience (if available). -
Check System Requirements
Make sure your laptop/PC and internet connection meet the required specifications. -
Contact HR Directly
You can reach out to the HR person for this job:
HR Ankita – 8388806864
Call or message professionally and mention the job role. -
Attend the Interview Process
Once shortlisted, you will be guided through the interview rounds (HR, typing test, voice test, etc.). -
Keep Documents Ready
Ensure all required documents are available for quick verification.
Tip: Always communicate politely and clearly during the hiring process to increase your chances of selection.
About Company
Tech Mahindra is one of the leading companies in the IT and BPO sector. It provides services to clients across the world and is known for its professional work environment. The company offers opportunities for both freshers and experienced candidates to grow and build a strong career.
With its focus on customer service and innovation, Tech Mahindra continues to be a popular choice among job seekers in India.
FAQ
1. Is this a work-from-home job?
Yes, this is a remote job, but you must meet the system requirements.
2. Can freshers apply?
Yes, both freshers and experienced candidates are eligible.
3. What is the salary offered?
The salary ranges from ₹1.25 LPA to ₹2 LPA.
4. Is graduation required?
No, graduation is not mandatory. 12th pass candidates can apply.
5. What are the working hours?
You will work 9 hours per day with a 1-hour break, totaling 10 hours.
6. Are there weekly offs?
Yes, you will get 2 rotational weekly offs.
7. Is there any leave restriction?
Yes, no planned leaves are allowed for the first 3 months.
Disclaimer
This job post is for informational purposes only. We are not a recruitment agency or hiring company. Candidates are advised to verify all details from the official company website or HR contact before applying. We do not charge any fee for job information or applications. Be cautious of fraudulent job offers.
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